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Free shipping on purchases over 999 SEK!

Terms of purchase

  1. About the Outdoor Portal
  • The company is headquartered in Nynäshamn.
  • If you would like to get in touch with us, send an email to [email protected] with your matter and your contact information and we will get back to you shortly.
  1. Ordering
  • Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
  • If there is something wrong with the order confirmation, you should immediately contact us via email to [email protected] .
  • When making a manual payment, the customer can choose to make a manual bank transfer to SEB 50041038797 instead of using Klarna or Swish.
  • Pre-order - applies to goods that are currently out of stock both in our warehouse and at the supplier where the supplier is currently waiting for delivery. If you want to know how long the delivery time is before you order, you can email [email protected] . If you cancel a purchase of pre-ordered goods, a fee for payment fees may be deducted from the refund.
  1. Delivery terms
  • Our normal delivery times are 2-10 days. NOTE! Orders placed on weekends will be shipped the next business day at the earliest. During holidays or heavy traffic such as around Black Week, Christmas etc., longer delivery times may occur. For products from 3F UL GEAR and Naturehike, longer, unspecified delivery times apply.
  • If delays in delivery occur (without us notifying you of a longer delivery time), you should contact us at the email address: [email protected] .
  • Shipments that are not picked up will be charged a fee of 400 SEK.
  • Services, such as fishing guides, that are cancelled less than 48 hours before the start time will be charged a fee of 500 SEK. Cancellations less than 12 hours before will be charged 50% of the purchase price. Cancellations can be made via [email protected]
  1. Prices
  • All prices in the store are listed in SEK and all prices include VAT.
  • We reserve the right to price changes caused by price changes from suppliers, misprints and errors in prices due to incorrect information and reserve the right to adjust the price.
  1. Right of withdrawal
  • When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal on orders over 400:-, which applies from the time you have received the goods you have ordered. Does not apply to food and dog treats.

    5.1 When exercising your right of withdrawal:
  • You must notify us that you are regretting your decision. The message should be sent to us at [email protected] . Your message should clearly state your name, address, email address, order number and which goods the return applies to.
  • You should return the products to us immediately and no later than within the statutory 14 days after the notice of withdrawal.
  • You are responsible for return shipping, delivery and condition of the products upon return, so the products should be sent well packaged and in their original packaging.
  • From the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product in the event of a used or damaged product.

    5.2 The right of withdrawal does not apply to:
  • Products that have been sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.
  • Products that are in the nature of a sealed audio or video recording and where the seal has been broken by you.
  • Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
  • Services that have been completed and where you have expressly agreed to the service commencing without the right of withdrawal.
  • Goods that can deteriorate quickly, such as food.
  • Serial numbers of newspapers or magazines.
  • For purchases of less than 400 SEK (only applies to used goods).

    For more about the statutory right of withdrawal, see here .
  1. Complaints and claims
  • We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the defect free of charge.
  • You must always contact us for approval before returning a defective item.
  • The complaint should be sent immediately after the defect is discovered.

    6.1 How do you proceed in the event of a complaint?
  • Any errors and defects should always be reported to [email protected], where you provide your name, address, email address, order number and a description of the error.
  • If we are unable to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We will cover return shipping for approved complaints.
  • We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. When making complaints, we follow guidelines from the Swedish National Board of Complaints, see arn.se.
  1. Limitation of liability
  • We take no responsibility for indirect damages that may arise due to the product.
  • We accept no liability for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or non-existent delivery from the supplier.
  • Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
  1. Product information
  • We reserve the right to any printing errors on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.
  1. Information about Cookies
  • According to the Electronic Information Act, visitors to a website must be informed, for privacy purposes, that cookies are used. The information in the cookie can be used to track a user's surfing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Agency's website.
  1. Personal information
  • By shopping at Friluftsportalen you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than is necessary to process your order. We never sell or pass on your information to third parties without a legal basis.
  • Friluftsportalen is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in cases where you have requested newsletters or campaign offers - to be able to adapt marketing to your individual needs.
  • The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation (GDPR).
  • 10.1 What is personal data?
    Personal data is any information that can be directly or indirectly attributed to a natural person.
  • 10.2 What data do we store?
    In order to be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, email address, IP address and purchase history.
  • Your data is stored as long as we have a legal basis to process your data, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
  • 10.3 Legal basis
    In connection with a purchase, your personal data is processed to fulfill the agreement with you.
    Marketing, campaigns and similar mailings are carried out with your consent.
  • 10.4 What data is shared and for what purpose?
    10.4.1 Payment provider
  • When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address and telephone number. If you choose to pay by invoice, your social security number is also saved with the payment provider. The information is saved to be able to complete the purchase and to protect the parties against fraud.
    The payment providers (payment services) that we use are: Kort, Swish.
  • 10.4.2 Freight companies
    In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is your first name, last name, and delivery address information. Your email address and/or mobile number may also be shared with the shipping company for notification purposes.
    The shipping companies we cooperate with are: Postnord.
  • 10.5 Right of access
    You have the right to receive extracts of all information we hold about you. Extracts are delivered electronically in a readable format.
  • 10.6 Right to rectification
    You have the right to ask us to update incorrect information or supplement information that is incomplete.
  • 10.7 The right to be forgotten
    You can request that the data concerning you be deleted at any time. There are a few exceptions to the right to deletion, such as if it must be retained because we must comply with a legal obligation (for example, under the Accounting Act).
  • 10.8 Data Protection Officer
    The outdoor portal is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
  • 10.9 How we protect your personal data
    We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
    We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB, based in Helsingborg.
  1. Changes to the General Terms and Conditions
  • We reserve the right to make changes to the Terms and Conditions at any time. Changes to the Terms and Conditions will be posted online on the Website. The changed Terms and Conditions will be deemed accepted upon placing an order or visiting the Website.
  1. Dispute and choice of law
  • In the event that a dispute cannot be resolved by mutual agreement between the company's customer service and the customer, you as a customer can contact the Swedish General Complaints Board, see arn.se. For residents of an EU country other than Sweden, you can submit a complaint online via the EU Commission's platform for dispute resolution, see http://ec.europa.eu/consumers/odr
  • In the event of a dispute, we will follow decisions from ARN or a corresponding dispute resolution body.
  • Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.